We advise you legally, and the way it is
Church Street Solicitors Ltd is based in Stratford, London E15, in East London. The firm started operations in June 2015 with the sole aim of providing our clients with high quality legal services, in plain English, at fees agreed in writing.
The firm started operations in June 2015 with the sole aim of providing our clients with high quality legal services in the areas of Immigration, Family, Crime, Civil Litigation, Housing and Employment Law.
We pride ourselves in our ability to advise you correctly and also to provide you with high standard and personalised professional services.
We also have a strong focus on the needs of our clients. We fully understand that they depend on us sometimes in difficult and life-changing situations — for instance, when their liberty is at stake, being served with notice of deportation by the Home Office, or financial adjustments after a non-amicable divorce.
On the needs of our clients
- Practice areas
- Immigration · Family · Crime · Civil Litigation · Housing · Employment
- Also at the office
- Commissioners for Oaths
- Regulation
- Regulated by the Solicitors Regulation Authority
- Our track record speaks volume
We will always provide you with detailed advice about your matter from the start.
We would work diligently with you to ensure that your instructions are fully carried out to your desired satisfaction.
We pride ourselves in our high success rates in our clients’ applications to the Home Office and also in appeal related matters.
- No hidden charges
We are not publicly funded. We normally charge fixed fees with no hidden extras.
We accept payment by instalments. We know that money is important, but it is not the be-all and end-all.
- Client care, client satisfaction
We aim to meet your needs efficiently, professionally and with the utmost care and sensitivity.
We understand that no two matters are the same and no two clients are the same — so we strive to ensure your total satisfaction at the completion of your matter.
We are always available to take your call, or to see you on appointment or in an emergency.
- Confidentiality and your details
We operate a strict confidentiality policy in our practice, in compliance with the rules governing us by our regulators, the SRA.
Our main priority is to ensure our clients’ personal data is securely stored and maintained in accordance with the General Data Protection Regulation (GDPR).
If something goes wrong, we need you to tell us about it
We deal with clients’ matters with care, diligence and professionalism. We are an open firm and we are approachable: we welcome feedback, because it is how we improve our standards.
Most clients prefer to raise an initial query or informal complaint with the case handler or solicitor who has conduct of their matter, and most concerns are resolved quickly. If you are unhappy about any aspect of the service you received, please contact one of the Directors or the firm’s Client Care Officer.
Who to contact
Mr Kevwe Omoniruvbe
Client Care Officer
- 020 8221 0233
- o.omoniruvbe@churchstreetsolicitors.com
- Church Street Solicitors
12 Church Street, Stratford, London E15 3HX
The standards we hold ourselves to
- Clients should receive copies of substantive correspondence.
- Telephone calls from clients are returned during the same day, if possible.
- Correspondence should be dealt with promptly.
- Letters to clients are to be written in simple English.
- Appointments are to be given to clients without any undue delay.
What happens next
- 01
We acknowledge it
Within 3 daysWe will send you an acknowledgement letter confirming receipt of your complaint within 3 days of receiving it, and enclose a copy of our Complaints Procedure.
- 02
It goes to the Client Care Officer
On receiptThe matter will be passed to our Client Care Officer, Kevwe Omoniruvbe, who will investigate your complaint and speak to the case handler dealing with your case. During the course of the investigation he may ask you for further documents or information, if necessary.
- 03
We answer in writing
Within 21 daysWithin 21 days of acknowledging the complaint, we will provide a detailed written response, which may include suggestions for resolving your complaint. Some matters require more time; if we must take it, we will tell you about the change to the timescale and explain why.
- 04
A director reviews it
Within 21 daysIf you are not satisfied with the outcome, you may ask us to review our decision. The review is carried out by a director, within 21 days of your request. We will ask you to confirm which part of the response you are not satisfied with, and to send any further comments or documents you wish us to consider.
There will be no charge or fees for any of the work we carry out investigating your complaint.
If you are still not satisfied
The Legal Ombudsman
You can write to the Legal Ombudsman, who can be contacted at:
The Legal OmbudsmanPO Box 15870, Tamworth B77 9LE
0300 555 0333
enquiries@legalombudsman.org.uk
www.legalombudsman.org.uk
Please note that ordinarily a complaint must be referred to the Legal Ombudsman within one year of the act or omission complained of, or one year from when you should reasonably have known there was cause for complaint without taking advice from a third party.
Complaints about our behaviour
The Solicitors Regulation Authority can investigate complaints about a solicitor’s behaviour. The SRA can be contacted at:
Solicitors Regulation AuthorityThe Cube, 199 Wharfside Street
Birmingham B1 1RN
report@sra.org.uk
0370 606 2555
contactcentre@sra.org.uk
Guidance on making a complaint to the SRA can be found at www.sra.org.uk.
If we cannot help you, we will tell you straight away.
If we can, we will agree the fee and the plan in writing before anything begins.